Process Improvement in Sales and Marketing

Tools, Models and Metrics

Need new Sales and Marketing idea solutions? Need to do an internal Sales and Marketing consulting project? Need some case studies in best practice Sales or Marketing? Here are the tools available to our members. Some are free and available to all.

Overall tools 1  
Free to
Non-Members
2  
Members Only
3  
Available as part of Consulting Project
Go to Downloads page non-member downloads member downloads client downloads
How-To Benchmark
– a Dummy’s Guide
132 Process Benchmarks
– extract
132 Process Benchmarks
– long version
 
52 Metrics    


Tools 1  
Free to
Non-Members
2  
Members Only
3  
Available as part of Consulting Project
1.   Portfolio Planning
Planning Template  
Situation Audit Process Flow  
White Paper: Short Version  
White Paper: Full Version    
Checklist: “When to use Portfolio Planning, and when to use Brand Planning”    
2.   Brand Planning
Planning Template  
White Paper: Short Version
White Paper: Full Version  
Checklist: “When to use Portfolio Planning, and when to use Brand Planning”    
3.   Insights and Research
White Paper: Agency Performance and Remuneration  
Checklist: “How to Brief an Agency via Hypotheses Development”    
4.   ATL and BTL
White Paper: Measuring Agency Effectiveness  
White Paper: Measuring Advertising Reach and Frequency Effectiveness  
White Paper: Small Budget and BTL promotion and communication
Ad School: Short Version; How to Produce Ads that Sell
Ad School: Full Version; How to Produce Ads that Sell  
5.   Customer and Category
White Paper: Trips and Traps in Measuring Shopper Behaviour
Process Flow: How to Brief Shopper (not Consumer) measures  
Process Flow: Integrating Customer Marketing to Activate Brands
6.   Channel and Wholesaler
White Paper: Why Channel Plans are more urgent than Account/Customer Plans: Short Version
White Paper: Why Channel Plans are more urgent than Account/Customer Plans: Full Version  
Template: Strategic Channel Plan: Short and Full Versions      
Checklist: Do you need Channel Plans?
Process Map: How Channel Planning Activates Portfolio and Brand Plans      
7.   Global and National Customer Management
White Paper: Global Retailers Concentration and What You Need To Do – TODAY!
Checklist: 10 Threats to Address when you Customer Has Been Acquired
Template: Global Account Planning Tools  
Process Map: How to Integrate Global Account Plans and Global Drive Brands    
8.   National Account/Customer  Management
White Paper: How to Prevent Your Key Customer Managers from “Giving Away the Farm”: Short Version
White Paper: How to Prevent Your Key Customer Managers from “Giving Away the Farm”: Full Version
Template: Account Plan Templates, 101 – Simple, Intermediate, Advanced  
Checklists: We have over 30 other Checklists Available to Members Click here to email us an enquiry  
White Paper: How to Optimise Terms of Trade: Short Version
White Paper: How to Optimise Terms of Trade: Full Version  
Checklist: 10 Metrics to Measure your Terms’ Effectiveness  
9.   Knowledge Management
White Paper: Can Knowledge Management Contribute to the Top-Line?  Short Version    
White Paper: Can Knowledge Management Contribute to the Top-Line?  Long Version  
Questionnaire: How Good is your Sales and Marketing Knowledge Management?      
10.   Trading Terms
White Paper: How to Optimise Terms of Trade: Short Version    
White Paper: How to Optimise Terms of Trade: Full Version    
Checklist: 10 Metrics to Measure your Terms’ Effectiveness    
11.   Field Sales Effectiveness
White Paper: CRM in FMCG; Will it Ever Take?  Short Version  
White Paper: CRM in FMCG; Will it Ever Take?  Full Version  
Template: Prioritisation Tool for Activating Multiple Channels and Brands at Territory/Account Level  
Checklist: Perfect Call Steps    
12.   Supply Chain
White Paper: TBA      
White Paper: TBA      
Template: TBA      
Checklist: TBA      
13.   Forecasting Delivers Customer Satisfaction
White Paper: TBA      
White Paper: TBA      
Template: TBA      
Checklist: TBA      
14.   Community of Practice Minutes
Salesforce productivity and efficiency    
Brand activation in channels    

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